PRIVACY POLICY

Privacy Policy of EasySimUnlocker Apps and Services

This is our general privacy policy. Below are links to our app specific privacy policy

Effective date: August 14, 2025
App name: EasySimUnlocker
Website: easysimunlocker.com
Developer / Legal Entity (as on Google Play): Narayan Infotech
Controller: Narayan Infotech, 409, Sumerru Business Corner, Opp. Pal RTO, Adajan, Surat – 395009, India
Contact (privacy & support): [email protected] | [email protected]

1) What this policy covers

This Policy explains how we collect, use, disclose, and protect information when you use EasySimUnlocker on Android/iOS (the “App”) and visit easysimunlocker.com (the “Site”). Together, the App and Site are the “Services”.
We provide IMEI/lock/blacklist checks and network unlock order processing. We do not modify device firmware or bypass security features. Services are fulfilled via carrier/partner channels where applicable.

2) Data we collect

A. You provide to us

Order & contact details: name, email, country/region, billing details, order notes.
Device details you submit: IMEI/MEID/ESN (entered manually), device brand/model, network/carrier; any photos/attachments you upload.
Support communications: emails, chat messages, attachments.

B. Collected automatically (App/Site)

Diagnostics & crash data: app version, OS version, device model class, crash logs (e.g., via Firebase Crashlytics).
Usage analytics (aggregated): app screens, taps, session duration, referrers.
Advertising ID (Apps only): resettable identifier used for non-personalized or consented ads/measurement (AdMob / Meta Audience Network).
Cookies & similar tech (Site): essential cookies for sessions/checkout; optional analytics/marketing cookies (controlled via cookie banner).

We do NOT auto-collect the device IMEI or other non-resettable hardware IDs. If an IMEI is used, it is the one you manually enter to run a check or place an order.

3) Why we use your data (purposes & legal bases)

Provide Services & fulfill orders (contract): run checks, process payments, deliver results, send transactional emails.
Support & account help (contract/legitimate interests): respond to queries, verify ownership.
Fraud & abuse prevention (legitimate interests/legal obligations): protect our Services and users.
Analytics & performance (legitimate interests/consent where required): improve reliability, features, and UX.
Compliance (legal obligations): tax/audit records, disputes, enforcing Terms.

4) Sharing & disclosures

We do not sell personal information. We share only with:

Processors/service providers under contract (hosting, analytics/crash, ads/measurement, payments, email/helpdesk).
Telecom/carrier/unlock partners to execute a check/unlock you requested.
Fraud/security tools (e.g., Play Integrity) to protect against abuse.
Legal/compliance when required by law or to protect rights/safety.

Processors & SDKs we use:

Payments: Stripe, Razorpay, PayPal (we don’t store full card details).
Analytics/Crash: Firebase Analytics & Crashlytics.
Ads/Measurement: Google AdMob; Meta Audience Network / Facebook SDK (see §12).
Email/Support: (If applicable, your provider here).

5) Retention

Orders & invoices: typically 7 years (tax/audit/legal).
IMEI & check results: retained for order history, dispute/chargeback defense, and audit; minimized/anonymized when feasible.
Diagnostics/analytics: typically 13–24 months (aggregated where possible).
We delete or anonymize when no longer necessary for stated purposes or legal obligations.

6) Your choices & rights

Access/Correction/Deletion: email [email protected] (or use in-app/web tools where available).
Marketing: unsubscribe from emails; toggle in-app (if provided).
Ads choices (Apps): reset or limit Advertising ID in device settings; opt out of ad personalization on Android/iOS.

GDPR/UK GDPR: rights to access, rectification, erasure, restriction, portability, and objection; and safeguards around automated decisions.
California (CCPA/CPRA): rights to access, delete, correct, and opt out of “sale”/“sharing” (we don’t sell personal info). If we ever “share” for cross-context ads, we’ll provide a “Do Not Sell/Share” link.
India (DPDP): rights to access, correction, erasure, and grievance redressal. Children’s data (< 18) requires verifiable parental consent.

7) Children

The Services aren’t intended for children. We don’t knowingly process data of users under the applicable age of digital consent. In India, a child is under 18; we require parental consent and do not use behavioral advertising for children. If you believe a child used our Services without consent, contact us to remove the data.

8) Cookies (Website)

Essential: session, security, checkout.
Analytics (optional): understanding site performance.
Preferences/Marketing (optional): remembering choices and showing relevant content.
Manage preferences anytime via the Cookie Settings banner (shown in applicable regions).

9) International transfers

We may process data outside your country (e.g., EU/US/India). Where required, we use safeguards such as Standard Contractual Clauses.

10) Security

We apply organizational and technical measures (TLS encryption in transit, access controls, least-privilege, audit logging, fraud/integrity checks). No system is 100% secure—report concerns to [email protected].

11) Account & data deletion

If you created an account or placed orders:

In-app: Settings → Privacy → Delete account/data request (where available), or
Email: [email protected] with subject “Delete my data”.
We’ll complete deletion within 30 days, unless we must retain certain records (e.g., invoices/chargebacks) by law.

12) Platform & SDK-specific disclosures (Apps)

Permissions & identifiers

We do not request SMS, Call Logs, Contacts, or background precise Location.
We do not auto-read IMEI or other non-resettable device IDs; IMEI is user-submitted only.
Network access is used to run checks and deliver results.
Notifications (optional) for order status updates.
Play Integrity API (if implemented) for anti-abuse verification.

Advertising & measurement

Google AdMob and Meta Audience Network / Facebook SDK may use the Advertising ID for ad serving, frequency capping, and measurement.
You can disable ad personalization or reset the Advertising ID in device settings.

Payments

Stripe / Razorpay / PayPal process payments on their PCI-compliant platforms. We don’t store full card numbers.

(Links to each provider’s privacy documentation should be listed on your website’s policy page.)

13) Changes to this policy

We’ll post updates here with a new Effective date. For material changes, we’ll notify you in-app, on the Site, or by email when appropriate.

Contact (privacy & support): [email protected]
Developer / Legal Entity: Narayan Infotech

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