FAQ's
Below is a list of answers to some of the most common questions that arise for our users. We hope you find this section helpful, however if you've any other questions or concerns that we've not covered in our FAQ's section then please contact us at [email protected] and we will be happy to answer to your queries within 24 hours.
1. To unlock your phone using Easysimunlocker.com
To unlock your phone using Easysimunlocker.com, provide the make, model, country, and network provider of your phone on the website, submit the request form along with payment, and wait for step-by-step unlocking instructions to be sent via email. If you need assistance at any point during the unlocking process, you can contact the company via chat or email.
2. Why should I unlock my phone
Unlocking your phone can provide several benefits, such as:,Increasing the resale value and marketability of your phone by up to 100%.,Allowing you to switch to any carrier, worldwide.,Eliminating roaming charges by allowing you to switch to a local carrier while traveling internationally.
3. Is it Legal to unlock my phone
Unlocking your phone is legal in Canada and the USA, but if you live outside of Canada, you should check with your carrier to see if you need permission to unlock your device.
4. Is the unlocking permanent
Unlocking your phone is usually a permanent process, meaning that once it is unlocked, you should not have to repeat the process. You can update your phone's software and use it on any network worldwide after unlocking it. However, it is always a good idea to confirm with the unlocking service or carrier that the unlocking will be permanent, as there may be rare cases where the process needs to be repeated under certain circumstances.
5. Can unlocking the phone damage it
Unlocking your phone with Easysimunlocker.com using the IMEI method will not damage the phone's software or hardware and will not void the warranty. This method of unlocking is recommended by phone manufacturers and is safe to use.
6. My phone isn't listed on your site. Can you still unlock it?
If your phone is not listed on the Easysimunlocker.com website, you can contact the company with the make, model, and network that your phone is locked to. The company will reply within 24 hours to let you know if they can offer an unlocking service for your device.
7. What are the payment options offered to pay for the code?
Easysimunlocker.com accepts payment via Paypal and also allows you to pay directly from your bank account or credit card.
8. If you have paid for the unlock code but have not received a confirmation email or the code.
Easysimunlocker.com has an automatic email delivery system, but sometimes emails can be mistakenly marked as junk by certain providers. If you have not received the confirmation email, check your junk email folder to see if it was misdirected. If you still cannot find the email, contact the company's support team for assistance.
9. If you received an auto-email but the code says Not Found. What does that mean?
If you receive "Not Found" as a code, it may be due to an incorrect IMEI number or network being provided. In this case, you can contact Easysimunlocker.com to request another code or a 100% refund.
10. How long does it take to unlock my phone?
The delivery time for unlocking your phone will depend on the country and network provider that your phone is locked to. The estimated delivery time will be displayed on the request form after you provide your phone's information. The delivery time may vary for each customer.
11. I got a code but it's not working. What should I do?
If the unlock code you received from Easysimunlocker.com is not working, it is possible that you may have entered the code incorrectly or that the code is not accurate for your specific phone model. To troubleshoot the issue, you should verify that the code is correct and that you provided the correct IMEI, make, model, and network for your device. If all of this information is correct, you may be asked to provide video proof showing the IMEI number and unlock code sequence being entered on the phone.Different devices may have different requirements for obtaining a refund, so it is best to contact the companys support team for assistance before sending a refund video.
12. Will you return my money if you cannot unlock my phone?
If Easysimunlocker.com is unable to unlock your phone for any reason that is within the company's control, the company will issue a full refund.
13. How does your guarantee work? How do I get a refund?
Easysimunlocker.com guarantees that its unlock codes will work, and if they do not, the company will offer a refund. To be eligible for a refund, you must meet one of the following criteria:,Your code says "Not Found",You provide visual proof that a code provided by the company fails to unlock your device.,All support options have been exhausted and the company is still unable to unlock your device. Different devices may have different requirements for obtaining a refund, so it is best to contact the company's support team for assistance before requesting a refund.
14. Can I cancel my order?
Once you submit an order with Easysimunlocker.com and it begins processing, it is not possible to cancel the order. If you need to make changes or have any questions about your order, you should contact the company's support team for assistance. They may be able to provide more information or help you to find a solution.
15. If your phone has the Device Unlock App and does not prompt you to enter a code, you will need to use the app to unlock the device, rather than a code?
Many carriers in the U.S. have added a pre-installed app called "Device Unlock" to phones since 2015, which can prevent the prompt for an unlock code from appearing. While these phones cannot be unlocked using a code, Easysimunlocker.com offers a remote unlock service that can unlock these devices.This service involves moving the IMEI from the "locked" column to the "unlocked" column in the server database. If you are unable to unlock your phone and it has the Device Unlock App, you can contact Easysimunlocker.com for assistance. The company can provide more information about the ,Device Unlock App Service,and help you to unlock your device.
1. What is an IMEI check digit?
The IMEI check digit is the 15th digit of the IMEI number, calculated via the Luhn algorithm to validate the preceding 14 digits and prevent errors or tampering.
2. Why is my IMEI showing as invalid?
An IMEI may be invalid due to incorrect entry of digits, missing check digit, or mismatched checksum not divisible by 10. Our IMEI check digit calculator can generate the correct digit and validate the full IMEI number.
3. Can I calculate the IMEI check digit offline?
Yes, but manual calculation using the Luhn algorithm is time-consuming and error-prone. Our online IMEI calculator tool automates this process with speed and precision.
4. Is IMEI Info’s calculator secure and private?
Absolutely. No data is stored or shared. The tool is entirely free to use, requires no registration, and protects your privacy while validating the IMEI.
5. Can this tool verify a second-hand phone’s IMEI?
Yes. If a seller provides only the first 14 digits, you can compute the 15th digit to confirm the full IMEI—even before purchase.
6. Does this help prevent CEIR or EIR registration errors?
Yes. By validating your IMEI beforehand, you ensure compliance with GSM database requirements, reducing the risk of rejection or blacklisting problems.
7. What phone models does this cover?
Our tool works universally for all GSM-compatible devices — including Android, iPhone, feature phones, tablets, and IoT devices that have a 15-digit IMEI format.
8. Is there a limit on how many IMEI numbers I can check?
No. You can use the IMEI Calculator as many times as needed, free of charge, with unlimited usage and no usage tracking.
1. How will I receive my gift card?
All gift cards are delivered digitally via email shortly after your purchase is confirmed.
2. Can I send a gift card to someone else?
Yes, you can enter the recipient's email address at checkout to send the gift card directly to them.
3. Are there any expiration dates on gift cards?
Most gift cards do not expire, but always check the brand's terms and conditions for confirmation.
4. What if I face issues redeeming my card?
You can contact our support team, and we’ll assist you in resolving any issues with redemption or account linking.
5. Are these official gift cards?
Yes, all cards we sell are sourced from authorized distributors or directly from the brand.
1. How long does it take to receive my GSX Report?
Usually delivered within 15–30 minutes.
2. Is this report official?
Yes, it pulls directly from Apple’s GSX database.
3. Can this service unlock my iPhone?
No, this is for reporting only. For unlocking, check our iPhone Unlock Services.
1. If my phone is not eligible, do I get a refund for the check?
No. The eligibility check fee is non-refundable because the verification is done in real-time against carrier databases.
2. What if I order the unlock and it doesn’t work?
We will refund your unlock order money in full. (Eligibility check fee is not included.)
3. Which devices can I check?
All GSM phones – iPhone, Samsung, Motorola, LG, Huawei, Sony, and more.
1. What is an IMEI carrier lookup and how does it work?
IMEI carrier lookup decodes the TAC part of the IMEI number to reveal the original mobile network operator and country of your device.
2. How do I find out which carrier my phone is locked to?
Use an IMEI carrier lookup tool to get the carrier info, then contact that operator to confirm lock status or unlock options.
3. Can I check if an IMEI number is blacklisted or reported stolen?
IMEI carrier lookup shows the original carrier, but to check blacklist status, use a dedicated IMEI blacklist checker tool.
4. Why is the carrier information from IMEI important?
It helps with device compatibility, unlocking, authenticity checks, and avoiding fraud when buying or selling phones.
5. Can I trust IMEI carrier lookup results for all brands and countries?
Our database covers most major and regional carriers worldwide, providing highly accurate results for nearly all devices.
6. What should I do if my IMEI carrier info does not match my current carrier?
Your phone might be unlocked and switched to a different provider, or the device was originally sold under a different carrier.
1. Is it legal to unlock a Samsung phone?
Yes, unlocking your phone is completely legal, especially if you’ve completed your contract or paid off your device.
2. Will this unlock work permanently?
Yes. Our method provides a permanent, factory-level unlock for Samsung devices.
3. Does unlocking affect warranty or software updates?
Our system will detect it for you, and our team will automatically guide you to the correct option.
4. Can I unlock my Samsung phone if it’s still under AT&T contract?
Yes. Use our premium unlock code service. It works for in-contract, financed, and restricted IMEI devices.
5. Is the unlock permanent?
Yes. Once your Samsung is unlocked using our IMEI system, it remains unlocked forever.
6. Will unlocking void my warranty?
No. Our method is carrier-compliant and won’t affect your Samsung warranty.
7. How long does unlocking take?
Most unlock codes are delivered in a few hours, depending on your phone’s status and network.
8. How long does unlocking take?
Most unlock codes are delivered in a few hours, depending on your phone’s status and network.
9. Is this a permanent unlock?
Yes. All unlocks through EasySimUnlocker are permanent and remain active even after software updates or factory resets.
10. Can I unlock my phone from outside the U.S.?
Yes. Our service is available globally. As long as your device is locked to T-Mobile and supports GSM, you can unlock it from any location.
11. Will this void my warranty?
No. Our IMEI-based method is safe, legal, and does not affect the manufacturer or carrier warranty.
12. What if my phone is blacklisted or reported lost/stolen?
We support clean IMEIs only. If your IMEI is blocked, the unlock may not be successful — but our IMEI check tool will alert you beforehand.
13. Is EasySimUnlocker affiliated with AT&T?
No, EasySimUnlocker is a third-party unlocking service independent from AT&T.
14. Will unlocking void my warranty?
No. Our IMEI-based unlocking is legal and safe and will not void your device warranty.
15. How long does the unlocking process take?
Most unlocks are completed within a few hours, but some premium or remote unlocks may take up to 24-48 hours.
16. Can I unlock my AT&T phone from outside the USA?
Yes, EasySimUnlocker supports worldwide unlocking for AT&T devices.
17. What if my device is blacklisted or reported lost/stolen?
We only support unlocking for clean IMEIs. Use our IMEI checker to verify your device status before purchasing.
18. Is EasySimUnlocker affiliated with Motorola or carriers?
No, EasySimUnlocker is an independent third-party unlocking service and is not affiliated with Motorola or any mobile carrier.
19. How long does it take to unlock my Motorola phone?
Unlock codes for eligible devices are typically delivered within a few hours. Premium or Device Unlock App services may take 24-48 hours.
20. Will unlocking void my phone warranty?
No. Our factory IMEI unlocking process is official and does not involve firmware modifications, so your warranty remains intact
21. Can I unlock a phone purchased from a third party?
Yes, use our free IMEI check service to verify if the phone is eligible before ordering.
22. How long does it take to unlock a Mi phone network lock using EasySimUnlocker?
We only support unlocking for clean IMEIs. Use our IMEI checker to verify your device status before purchasing.
23. Will unlocking my Mi phone with EasySimUnlocker void the warranty?
No. Our factory IMEI unlocking method is completely safe and does not void the manufacturer warranty.
24. Can I unlock Mi phones locked to T-Mobile or MetroPCS?
Yes! We offer a special Device Unlock App for these carriers that unlocks your Mi phone without needing a code.
25. How do I know if my Mi phone is eligible for unlocking?
Use our Free IMEI Check service to verify if your device is locked, blacklisted, or eligible for unlocking.
26. Is unlocking my LG phone legal?
Yes! Unlocking your phone via IMEI code is legal and safe. It allows you to use your device on different carriers without violating terms of service.
27. Will unlocking void my warranty?
No, our method is factory-level unlocking that does not involve rooting or software modification, so your warranty remains intact.
28. How long does the unlock process take?
Usually, unlock codes are delivered within minutes to a few hours depending on your device and carrier.
29. Can I unlock LG phones locked to prepaid plans?
Yes, we support unlocking both postpaid and prepaid LG phones from major carriers.
30. What if my LG phone asks for a Device Unlock App?
We provide services for Device Unlock App-enabled LG phones as well. Contact support for assistance.
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