Cancellation/Refund Policy

Refund Policy

If our unlocking service does not work for your device, we will contact you to confirm that the information provided at the time of ordering was accurate.
If the information is correct, we may require additional evidence to verify that the unlock procedure did not work on your device. This may include a video showing the device in question, the IMEI number on the sticker of the device and on the screen, and a demonstration of inserting an alternate SIM card and attempting to unlock the device with the provided code. If the evidence supports the claim that the unlock did not work, we will refund the purchase.

Before ordering an unlock code from EasySimUnlocker.com, please ensure that:

1. Your phone is locked to a specific carrier. If your phone is already unlocked, we will not be able to provide a refund.

2. Your phone is not blacklisted or reported as lost or stolen.

3. Your phone has not been hard locked by trying too many unlock attempts.

4. You have selected the correct phone model from our list. If your model is not listed, please contact us before placing an order.

5. You have provided the correct IMEI number and selected the original country and network of your phone, not the network you wish to use or any other network.

6. Your phone uses a GSM network. We do not support CDMA providers.

7. If your phone is locked to MetroPCS or T-Mobile USA, make sure it prompts for an unlock code or has a field to enter the code. If your phone is locked via the \"Device Unlock\" app, you must use the special service indicated to unlock the phone. Do not ignore any warning messages.

If the phone is already unlocked, is blacklisted or reported lost or stolen, is hard locked, or is locked to a CDMA network, our service will not work and we will not issue a refund.

Once an order is placed, it cannot be canceled because we begin processing it as soon as we receive the phone's details. Therefore, no refund will be given if you wish to cancel your order while it is still being processed. Contact us to check on the status of your order.

Duplicate orders will not be refunded.